Total Clean Solutions

Service Policies

100% Satisfaction Guarantee: We do our best to meet or exceed your expectations. If you’re not satisfied with the job we’ve done, please notify us within 24 hours of service completion, and we’ll return to complete the job to your satisfaction.

Good Communication: The best way to assure excellent service is to let us know how you’d like us to improve or what you’d like done differently. Feel free to call or email us at any time, and we’ll ensure that your concerns and requests are addressed.

Preparation for Your Appointment: We don’t require you to straighten up before our visit. If you expect us to pick up clutter, please let us know when scheduling. Otherwise, this may reduce cleaning time.

Payment: Payment (by check, cash, or credit/debit card) is due in full at or before each service appointment. Late payments may incur a 15% service charge. For convenience, consider setting up automatic payments through your bank. For invoices, please contact our office.

Estimated Arrival Time: We’ll provide an estimated arrival window. Our staff will call if significantly off schedule. Traffic and varying appointment lengths may affect arrival times.

Keys and Entry: We encourage providing a key for entry. In case of key loss, we’ll notify you immediately and cover replacement costs.

Duration of Regularly Scheduled Appointments: Cleaning time may vary. If actual time differs significantly from estimates, we’ll adjust the fee and inform you.

Having the Same Team: We assign a team leader familiar with your needs. Substitutions may occur due to illness or vacation, but we strive to send someone familiar with your home.

Safety Precautions – Please do not ask our staff to:

  • Use ladders other than our provided step ladder.
  • Lift or move heavy items.
  • Clean up human or pet waste, blood, or bodily fluids.
  • Restrain or move aggressive or barking dogs.

Tipping: Tipping is optional and always appreciated. For regularly scheduled clients, extra tips for vacation cancellations or end-of-year gifts are common.

Breakage or Damage: Report any damage within 24 hours. Our liability for other property damage is limited to the amount paid for the cleaning service.

Suspected Theft: Contact us immediately if you suspect theft. We’ll cooperate fully in any investigation.

Cancellations and Rescheduling: Please give at least 24 hours’ notice for cancellations or rescheduling. A fee may apply for short-notice cancellations.

Not Included in Our Services:

  • Moving heavy furniture or lifting heavy items (over 25 lbs).
  • Using ladders other than two-step stepladders.
  • Cleaning outside windows unless easily accessible from inside.
  • Cleaning excessively moldy areas.
  • Ironing.
  • Cleaning human or pet waste.
  • Using toxic chemicals not approved beforehand.

Valuables: We advise keeping valuables out of sight and in a safe location.

Holidays: We don’t provide service on Memorial Day, Labor Day, President day, Thanksgiving day and the day after thanksgiving. December 24 and 25, December 31.

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